We want you to be completely satisfied with your online purchase!

Ordering:

You can order from the thebrideway.com website by ordering through our online checkout process.

Once you order, our team will start working on your item.

If there is any chance there was an error in the order, we will contact you via email.

In the event that transaction error has occurred while making the payment, a refund must be issued to the same credit card you used for the original purchase.

Cancelation & Return Policies:

We will gladly accept an exchange of an unworn item within 14 days of its delivery date. Any exchanged item should be in its original condition (unused and unworn).

We do not offer the possibility for refund.

In any of the below scenarios, we will gladly replace your item with a new one:

• The wrong product was sent to you.
• The product is defective.
• The product was damaged during shipping.

 

Orders must be returned in its original packaging.

Kindly note that customized items are created on your express demand and therefore cannot be  cancelled or exchanged.
International exchanges are subject to shipping charges.

In order to proceed with your exchange, kindly reach out to us on info@thebrideway.com  with your order number and the item you wish to exchange. You should expect an answer from us within 48 hours.